Refunds & Returns

We want you to love your Be The Other pieces. Each item is carefully crafted and checked before shipping, but if you receive a product that is faulty, we’re here to help.

Returns

We only accept returns on items that are faulty. To be eligible, please contact us within 7 days of receiving your order at hello@betheother.com

or via our Contact Us page. Please include your order number, a description of the fault, and clear photos so that we can assess your request quickly.

Items must be:

• Unworn and unused (other than to check the fault)

• Returned in their original packaging

UK Customers: Please use a trackable postal service when returning faulty items.

International Customers: You are responsible for return shipping costs, customs duties, and taxes. Please clearly mark your parcel as “Returned Goods” to avoid extra charges.

Refunds

Once we have received and inspected your return, we will notify you by email. If your return is approved, a full refund (excluding original shipping costs) will be issued to your original method of payment. Refund times may vary depending on your payment provider.

Please note:

• We cannot accept returns for items damaged through misuse or normal wear and tear.

• Exchanges are not currently offered.

• For items over £100, we recommend using a trackable service or purchasing shipping insurance, as we cannot guarantee receipt of your return.

Sale & Discounted Items

Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded.